Monitoring that means something
Alerts tied to real failure modes and thresholds the business feels. Anything that fires without producing an action gets removed, not muted.
Kuala Lumpur & Bangkok · serving Thailand
Managed Cloud Services
Aqvantiq operates cloud environments for organizations in Thailand: monitoring, patching, tested backups, incident response, Infrastructure-as-Code upkeep and monthly cost control — including estates we did not build. Delivery is in English from Kuala Lumpur, with onsite time in Bangkok when a change needs someone there.
- Monitoring · patching · tested restores
- Incident response and cost control
- AWS · GCP · Huawei Cloud · Azure · DigitalOcean
- Estates we did not build
What the managed cloud service includes
The work that keeps a platform predictable: monitoring, patching, backups with tested restores, incident response, Terraform upkeep, security hygiene and cost control. Engineering rather than ticket handling — the point is not just that the system works, but that it is easy to operate.
Patching and version currency
Operating systems, Kubernetes, managed database minors, agents and Terraform providers. Scheduled, tested in non-production, tracked against vendor support dates.
Backups with tested restores
Backup jobs are the easy half. Scheduled restore tests, with the real restore duration recorded. An untested backup is a hypothesis.
Incident response
Agreed severity levels, a named escalation path, communication during the incident, and a written note afterwards with the follow-up.
Infrastructure-as-Code upkeep
Terraform drift detection on a schedule, module and provider upgrades, state hygiene. Console changes get folded back into code.
Cost control
Monthly review by service and environment, rightsizing from measured utilization, storage lifecycle rules, non-production stopped overnight.
Security hygiene
Access reviews, key and credential rotation, public-exposure checks, log retention, and the config drift that becomes an incident report later.
A monthly report and a call
What changed, what broke, what it cost, what we recommend next — from the engineer who did the work.
How support works across the Malaysia–Thailand time difference
There is barely a difference to work across. Bangkok is UTC+7 and Kuala Lumpur is UTC+8, so our standard hours — Monday – Friday, 9:00 AM – 6:00 PM (MYT) — run from 8:00 AM to 5:00 PM in Bangkok. Severity levels, escalation paths and any out-of-hours cover are agreed in writing before the engagement starts.
Severity levels, agreed first
What counts as severity 1, who is called, on which channel, and what happens if they do not answer. Written down before it is needed.
Change windows on your calendar
Planned changes follow your release calendar and Thai public holidays, each with a rollback. Out-of-hours windows are arranged per engagement.
One escalation path
You reach the engineers who run the platform. No first-line queue reading a script, no handoff between two support desks.
How this differs from a Thai data-centre provider
Data-centre and IDC providers manage the platform they sell you, which makes their advice about where a workload belongs a commercial conversation. Aqvantiq sells no capacity and holds no resale quota. We operate whichever cloud you chose, and say so when the answer is to move a workload somewhere we earn nothing from.
| Option | What it covers | Who it suits | Limits |
|---|---|---|---|
| Data-centre or IDC managed service | Racks, capacity, virtualization, network, and tickets against their own infrastructure. | Estates staying on that provider, needing one vendor for hosting and hands. | Advice on where a workload should live is also a sales conversation. Coverage stops at the platform boundary. |
| Cloud provider support plan | The provider’s own services — availability, service-level questions, break-fix inside their platform. | Every serious cloud estate. A complement, not an alternative. | Does not run your architecture, pipelines, Kubernetes clusters or cost program. Nobody is watching your dashboards on your behalf. |
| Aqvantiq managed cloud services | Your environment on AWS, Google Cloud, Huawei Cloud, Azure or DigitalOcean — operations, patching, restores, incidents, IaC and cost. | Teams wanting senior operational engineering without building a platform team, including estates we did not build. | No capacity or licence sales, and no application source code. Standard coverage is business hours with agreed escalation. |
The Malaysian equivalent of this service is managed cloud services in Malaysia.
Keeping cloud spend under control
By reviewing it every month with the people who can act on it, and by making the bill legible before trying to shrink it. Most overspend is not exotic: idle non-production environments, oversized instances chosen during a migration, orphaned volumes, and commitments bought against a baseline that no longer exists.
Make it legible
Consistent tagging by environment, service and owner, so a cost line traces to a team instead of being argued about.
Right-size on evidence
Resize from measured utilization over a real period, not the shape the estate had on migration day.
Commit last
Savings plans and reserved capacity only once the baseline is stable. Committing to a shape you are about to change turns discounts into waste.
What happens when something breaks
An alert fires, a named engineer picks it up, and the runbook for that failure is followed rather than reconstructed. You are told what is happening while it is happening. Afterwards you get a written note: what failed, what fixed it, and which follow-up action stops it recurring — tracked until it is done.
Response targets are agreed per engagement and written into the contract, not onto a page.
Managed cloud services in Thailand — frequently asked questions
Can't find your answer?
Ask it directly and an engineer answers, usually the same working day.
Ask an engineer Can you take over a cloud environment that somebody else built?
Yes, and most of them were. Onboarding starts with an access review, an inventory and a written risk list. Anything on that list that would make us responsible for a failure we cannot prevent gets fixed, or explicitly accepted by you in writing, before we take the pager. Inheriting an estate blind helps nobody.
Do you provide 24/7 support in Thailand?
Standard coverage is business hours Malaysia time — 9:00 AM to 6:00 PM MYT, which is 8:00 AM to 5:00 PM in Bangkok — with an agreed escalation path. Extended and out-of-hours cover for planned change windows and severity-1 incidents is arranged per engagement. We would rather state that plainly than sell a round-the-clock rota we cannot staff honestly.
Do you publish a standard SLA?
No. Response targets are set per engagement against the severity levels we agree, then written into the agreement rather than onto a web page. A target that was never sized against your architecture is decoration, not a commitment. Severity definitions and the escalation path are settled before the engagement starts.
Do you need root or owner access to our cloud accounts?
No. We work through named, least-privilege roles federated from your identity provider, scoped per environment and fully audited. Break-glass credentials stay with you. Access is revocable by your team on the day you decide, without a request to us and without anything breaking.
Can you manage Huawei Cloud as well as AWS and Google Cloud?
Yes. Huawei Cloud is managed to the same standard as the others — monitoring, patching, Terraform upkeep and cost review — which is unusual among managed service providers in this region. Platform detail is on the Huawei Cloud services page.
Can you manage an estate spread across two cloud providers or two countries?
Yes. The same team runs AWS, Google Cloud and Huawei Cloud to one standard, so an estate that ended up on two providers does not need two suppliers. Region choice is reviewed as part of the monthly cost work: for groups operating in both markets we price the Thai and Malaysian options before defaulting to one.
Does managed cloud include our application?
We operate the platform and the deployment path: infrastructure, pipelines, Kubernetes, databases, monitoring and cost. Application source code changes sit outside that scope. Where you want both, the platform work runs as managed cloud and the engineering work as DevOps as a Service under one engagement.
Someone should be watching your cloud
Send the estate and what worries you about it. You get a reply from the engineer who would run it.